Last updated: 17 September 2026
This Privacy Policy explains how Tcanyon Residence collects, uses and protects your personal data when you visit tcanyon.com or contact us.
1. Data controller
Tcanyon Residence
Platanoussa, Tzoumerka, 44013, Ioannina, Greece
Phone: 6951113820
Email: ip.papakostas@gmail.com
2. What data we collect
- Information you give us. Your name, phone number, email address and the content of your message, when you contact us by phone or email about a booking or an enquiry.
- Technical data. IP address, browser and operating system type, date and time of your visit. These are logged automatically by the hosting server for security and operational purposes.
- Cookies. As described in section 5.
This website has no contact form, does not accept online bookings or payments, and uses no analytics or advertising tracking tools.
3. Purpose and legal basis
- Responding to booking enquiries — performance of a contract or pre-contractual steps, Article 6(1)(b) GDPR.
- Security, maintenance and proper operation of the website — legitimate interest, Article 6(1)(f) GDPR.
- Non-essential cookies and embedded third-party services — consent, Article 6(1)(a) GDPR.
4. Third-party services
This website embeds two services provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland):
- Google Fonts — fonts are loaded from Google servers. Your IP address is transmitted to Google when they load.
- Google Maps — the embedded map in the contact section transmits your IP address to Google and may set cookies.
Data may be transferred outside the European Economic Area. Google applies the European Commission’s Standard Contractual Clauses. See Google’s own privacy policy for details.
5. Cookies
- Essential cookies — required for the basic operation of the site and to store your consent choices. No permission is needed for these.
- Third-party cookies — set by the embedded Google map and activated only if you give consent.
You may withdraw or change your consent at any time, and delete cookies through your browser settings.
6. Retention periods
- Email or phone correspondence: up to 12 months after the enquiry is closed, unless a booking is made, in which case the related records are kept for as long as tax legislation requires.
- Server log files: up to 12 months.
- Cookies: for the period defined for each, at most 12 months.
7. Recipients of the data
The website’s hosting provider, acting as a data processor, and Google for the services listed in section 4. We do not sell or share personal data with third parties for commercial purposes.
8. Your rights
Under the GDPR you have the right of access, rectification, erasure, restriction of processing, data portability and objection, as well as the right to withdraw your consent at any time.
To exercise your rights, contact us using the details above. We respond within one month.
If you believe the processing infringes the law, you have the right to lodge a complaint with the Hellenic Data Protection Authority (1-3 Kifissias Avenue, 115 23 Athens, Greece, www.dpa.gr).
9. Security
The website runs over an encrypted HTTPS connection. We apply reasonable technical and organisational measures to protect data against unauthorised access, loss or misuse.
10. Changes to this policy
We may update this Privacy Policy. Each new version is published on this page with an updated date.